Privacy Policy

—— We keep your secrets. We don’t keep your data.

At Lancôme-USA, we believe that how you shop is personal. What you buy for yourself—or for someone you’re trying to impress—stays between you and your mailbox.

We don’t treat your information like inventory. We don’t rent, sell, or trade what you share with us. And we never will.

This is our promise.

📥 What We Collect & Why

Your name & shipping address
So your French pharmacy finds your American door.

Your email
So you know when your package is ready to be stared at.

Your payment info
Processed by our partners. We never see it. We don’t want the responsibility.

Your order history
So we don’t recommend the same lipstick twice. (Unless you want a backup.)

Your IP & browsing behavior
To make the site load faster and show you less irrelevant noise.

That’s it. That’s the list.

🔒 What We Don’t Do

We don’t sell your data. Not now. Not if we’re acquired. Not ever.

We don’t “share insights” with third parties. Your shopping cart is not market research.

We don’t spam. You’ll hear from us when your order ships, when it lands, and maybe—maybe—if we’re having a rare sale on something you genuinely loved. One click and you’re free.

📬 Marketing Emails? Only If You Ask Nicely.

We only send promotional emails to customers who explicitly opt in.

No pre-checked boxes. No “by creating an account you agree to receive…” loopholes.

If you sign up, you can unsubscribe in one click—and we’ll never sneak you back in. We respect “no” more than we respect a sale.

🍪 Cookies

Yes, we use them. They help us remember your cart, your currency preference, and that you prefer rosy nudes over brown nudes.

They don’t track you across the internet for nefarious purposes. They’re not selling your browsing history to strangers. They’re just tiny files trying to make your experience less annoying.

You can disable them in your browser settings. The site will still work. It just won’t remember your favorites.

🌍 International Transfers

Because we ship worldwide, your information may be processed outside your home country—including the United States.

We use trusted, GDPR-compliant partners. Your data travels with the same care your package does.

🛡️ Security

We use industry-standard encryption (SSL) to protect your information during transit.

Our servers are secure. Our access is limited. Our team is trained to treat your data like it’s their own.

✍️ Your Rights

You are always in control.

You may request a copy of the data we hold on you. You may ask us to correct or delete it. You may withdraw consent at any time.

Simply email [email protected] with your request. We’ll respond within 72 hours—no legal team gatekeeping required.

🧾 Changes to This Policy

If we ever change how we handle your data, we’ll tell you clearly and prominently. Not buried in a terms update. Not hidden behind a “by continuing to browse you agree” banner.

You’ll know. You’ll always know.